- HOW CAN I TRACK MY ORDER?
To track your order, simply go to the Track My Order page on our website and enter your order number and email address. If you haven't received a confirmation email, please check your spam folder. If you still can't find it, feel free to contact us at email@example.com
- WHAT ARE YOUR SHIPPING AND RETURN POLICIES?
We offer free shipping worldwide with tracking numbers. If you receive a defective or damaged item, you may return it within 30 days of receipt for a refund. Refund eligibility is required.
- CAN I CANCEL MY ORDER AFTER PLACING IT?
You can only cancel your order within 2 hours of placing it. After that time, it will not be possible to cancel or get a refund once the order has been shipped.
- HOW DO I KNOW IF I AM GETTING THE CORRECT SIZE?
For products with different variants or sizes, we provide detailed sizing charts to ensure that you receive the correct size. If you need a different size or variant, please return the item and we will replace it within our replacement eligibility period.
- HOW SECURE IS MY ONLINE ORDER?
We take your security very seriously. When you purchase online using your credit card, your information is SSL-encrypted and sent directly to our credit card provider's network, where your transaction is authorized and approved. Your credit card information is not stored on our servers.
- CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Once your order has been processed or shipped, it is not possible to revise your shipping address. Please update your shipping address before placing your order.
- I ORDERED MULTIPLE ITEMS BUT ONLY RECEIVED SOME, WHY?
Some items may be shipped from different international warehouses, so it is possible that they will arrive in separate parcels. If you have not received all the items you ordered, please be patient as they may arrive separately. If you do not receive any of the items you ordered, you are entitled to a full refund.
- WHAT DO I DO IF I HAVE SOMETHING MISSING FROM MY ORDER?
If you are missing an item from your order, please contact us immediately at firstname.lastname@example.org and we will assist you in resolving the issue.
- WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?
If you receive the wrong item, please contact us immediately and we will work with you to resolve the issue. We may ask for photos or additional information to help us assess the situation and determine the best course of action.
- DO YOU OFFER DISCOUNTS OR COUPONS?
Yes, we occasionally offer discounts and coupons to our customers. To stay up-to-date on our latest promotions, sign up for our email newsletter or follow us on social media. Please note that discounts and coupons may be subject to certain terms and conditions.